SHIPPING AND DELIVERY

• Domestic delivery will be as per charges are based on the final weight, volume and pin code of the package to be delivered.
• Domestic orders are usually delivered within 7-10 business days between Monday to Saturday.
• You can track your order by clicking the link provided by service provider and also on website by clicking on my order status
• Should you have any questions about your order dispatch, we’re just a quick email
  Connect@3isters.co.in|MON – FRI | 10:00 AM – 6:00 PM IST
• Orders will be delivered to the shipping address you submit at checkout.
• For domestic delivery (INDIA), we ship through registered courier company “Shyplite”. Our delivery partners will attempt to deliver the package thrice before they return it to us. The customer will be charged to pay extra after the 3rd delivery attempt.
• Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
• Once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order(if it does not fall under the free shipping criteria).
• Any part cancellation of the order may incur shipping charges on the balance order.
• Saturdays, Sundays and public holidays are not set as business days for standard deliveries.

Modes of Payment :

We accept the following modes of payment for domestic transactions:

• Credit cards – Mastercard, Visa and American Express
• Net Banking – all major banks
• Debit Carts – all major banks
• Wallets
• UPI

EXCHANGES AND RETURNS

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Return Eligibility : Your purchase is eligible for exchange only if it meets the following conditions:

1. An incorrect size of product has been delivered to you i.e. the product does not match the item in the order confirmation email
2. If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
3. If your purchase meets our return criteria stated above, please write to is on connect@3sisters.co.in  from Monday to Friday, between 10:00 AM to 6:00 PM (IST) to our customer care team within 7 working days of delivery with the following information:

> Order number

> Delivery address – Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

1. We will look into the issue and respond to you within 48 working hours.
2. A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
3. In case product is returned due to any manufacturing defect, the same product will be sent to you basis availability of  stocks. In case of non-availability of stocks the credit note will be issued . 
4. Returned product can’t be exchanged with any other new product or different size.
5. Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 6-8 working days for domestic shipments.
6. All disputes are subject related to 3 sisters décor are subject to Noida jurisdiction

GIFT CARDS

• Gift cards can be purchased from our website. You may pick one of the suggested denominations or enter the amount of your choice.
• Gift cards cannot be purchased using credit notes.
• Apart from the amount of the gift, there are no fees or charges associated with purchasing a gift card.
• Gift cards can be redeemed online only at www.3sisters.co.in.  Gift Cards cannot be used to purchase other Gift Cards or be redeemed for cash or credit.
• To use your card for an online purchase, enter the unique code at checkout and make any balance payment online via credit/debit card or net banking.
• Gift cards will expire after 6 months from the date of issue and any corresponding unused balance shall be forfeited thereafter. Please note that validity of gift cards cannot be extended and new gift cards cannot be provided against the expired/unused gift cards.
• Gift cards are a Prepaid Instrument subjected to regulations by Reserve Bank of India. We will be legally required to share the details of the purchase of the gift cards and transaction undertaken using the gift card. 
• As an issuer of the gift card, we are also required to share the Know Your Customer (KYC) details of the purchaser / redeemer of the gift cards with RBI or such statutory authorities, as per guidelines issued from time to time. If you have purchased a gift card from us, we may contact you in this regard.
• Your gift card number is unique and confidential, and you are solely responsible for its safety. If you have misplaced your gift card, please write to our customer care team at connect@3sisters.co.in 
  In the event of any misuse of your card due to loss of any such confidential details, we will unfortunately not be able to provide a refund against the amount lost.